Fly America Vacation Passport 

Q: What is included with the Fly America offer?
A: This offer is valid for two round trip airfares within the continental United States for two adults, 21 years of age and older. 

Q: How do I activate my offer for booking?
A: Our activation process has three simple steps:

Step One - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $4.95 within 30 days of the issue date indicated.
  
Registration Validation Overview:

After our office has received your Registration Validation form and payment,
Please wait 30-45 days to receive Step Two.

Step Two – Our Passport to Travel department will mail you an Activation Packet that includes complete information on your Fly America offer. Please read over the terms and conditions and complete the appropriate Registration Activation form to mail with a money order or cashier’s check for $50 per ticket to the address provided.

Activation Packet Overview:

After our office has received your Registration Activation form and payment,
Please wait 10-15 days to receive Step Three.

Step Three - The Passport to Travel department will EMAIL your Welcome letter. This will include instructions on how to submit your travel request as well as a copy of the terms and conditions of the offer. You will have 12 months from the printed activation date to complete travel. You must provide a minimum of 60 days notice when submitting your travel request.  A reservation agent will contact you approximately 30-45 days prior to your requested travel date to book your flights.

Date Submission Overview:

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Validation form and have received the Activation Packet, please skip to Step Two.

Q: Why do I have to pay a $4.95 processing fee when I submit the Registration Validation form?
A: This fee covers the cost of printing, processing, and mailing the materials within the Activation Packet for Step Two.  

Q: What forms of payment does Passport to Travel accept for the processing fee?
A:  Passport to Travel will accept a personal check, money order or cashier's check for the processing fee only.  Cash payments are NOT recommended. Passport to Travel will NOT accept credit/debit cards as a form of payment for the processing fee.

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.  

Q: Is the $4.95 fee refundable?
A: No.  The processing fee covers the cost of the Activation packet that will be mailed to you. 
 

Step Two

If you have already submitted your Registration Activation form and have received your Welcome letter, please skip to Step Three.

Q: It has been longer than the 30-45 days since I submitted the Registration Validation form, why haven’t I received my Activation Packet?

A: There could be a number of reasons this may have occurred:           

1.      We did not receive your information.
a.     Check with your bank or call the indicated number on your money order receipt to see if the  check/money order has been cashed.
b.     If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your information has not been processed yet. 
a.     Check with your bank or call the indicated number on your money order receipt to see if the  check/money order has been cashed.
b.     If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.     If the Registration Validation form or check/money order is incorrect or is missing information, it must be returned for correction.
b.     Check with your bank or call the indicated number on your money order receipt to see if the  check/money order has been cashed.
c.     If your check/money order has not been cashed, it may have been returned.

After checking with your bank or calling the number indicated on your money order, please email customerservice@ptsclubmembers.com with the status of your check/money order for further instructions. 

Q: When will my Registration Activation form expire?
A: Your Registration Activation form must be postmarked within 30 days of the issue date printed on the form.  If the postmark is beyond 30 days of the issue date, your Registration Activation form has expired and will not be accepted.

Q: What if my Registration Activation form is already 30 days past the issue date?
A: You will have to contact your sponsor company for a new Registration Validation form to restart the process.

Q: What is the $50 per ticket Registration Activation fee for?
A: The Registration Activation fee is applied to your airline taxes and fees.  If the taxes and fees exceed $50 per ticket, you will be required to cover the additional taxes and fees as well as any applicable surcharges.

Q: Is the $50 per ticket activation fee refundable?
A: No. The Registration Activation fee is non-refundable.

Q: Why can I only pay by U.S. Postal money order or casher’s check?
A: This fee is held in a separate bank account to ensure that your money is readily available to apply towards your taxes and airline fees when needed. A U.S. Postal money order and casher’s check provides the most secure source of funds to ensure this. 

Q: Why are there are extra forms in my packet?
A: Passport to Travel includes optional BONUS offers as an opportunity to sample our other services. The bonus offers are not intended to be used in conjunction with the Fly America program. Please read, complete, and submit the appropriate forms with the associated fees to activate these for booking.
 

Step Three 

Q: How do I make my travel request?
A: After completing Steps 1 and 2, you will receive your Welcome letter via EMAIL.  Please read the email carefully and follow the instructions on how to complete and submit your travel request form electronically.  You will need to submit your request a minimum of 60 days prior to your requested departure date.  If you are not ready to submit your travel request immediately after receiving the Welcome letter, DO NOT DELETE THIS EMAIL. You will need to refer back to it when you are ready to submit your request.  

Q: Are there any date restrictions?
A: Yes, you are NOT permitted to travel 7 days before or after any holiday listed below.  All travel requests require a 3 day minimum and a 30 day maximum stay.

Holidays
New Years Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas 

Q: What airlines do you use?
A: Passport to Travel searches all major commercial airlines to find the best promotional rate.

Q: What if the departure/destination airport I want is not on the list of major international airports?
A: You may select alternate departure and/or destination cities within the continental United States; however, additional surcharges may apply.  You can find the list of major international airports on the Registration Activation form (Step Two).

Q: If I fly into one city, can I return from a different city?
A: No. The Fly America offer is valid for roundtrip airfare only.

Q: Can I travel separately from my companion?
A: No. If you have registered for two tickets, you must travel with your companion on the same itinerary.

Q: When will I be contacted regarding my travel request?
A: A reservation agent will contact you approximately 30-45 days prior to your requested travel date by phone and email.   

Q: What fees am I responsible for at time of booking?
A: You are responsible for paying any government taxes and airline fees that exceed the $50 per ticket Registration Activation fee, $59 per ticket processing fee, and any applicable surcharges.  

Q: What is the $59 processing fee for?
A: This processing fee is for our services. This includes processing your registration and travel request, researching your travel information and completing all necessary paperwork involved with your reservation.  

Q: Will I have to pay any surcharges?
A: Surcharges will vary depending on the availability for the dates and city pairs you have requested. 

Q: How much are surcharges?
A: Since availability changes frequently, surcharge information cannot be determined until the time of reservation.  Your reservation agent will inform you of all taxes, fees and any applicable surcharges due at that time.

Q: When does my offer expire?
A: You will have 12 months from the activation date to complete travel.  You can find your activation date printed on the Welcome letter that was emailed to you after completing Step Two.  Please keep in mind that you will need to provide a minimum of 60 days notice when submitting your travel request.

Q: If I am unable to use the offer, can I transfer it to someone else?
A: No.  The Fly America offer is non-transferable and can only be used by the certificate holder.

Q: I've made my reservation, but I can no longer travel.  Can I change my travel dates?
A: It may be possible to change your travel dates; however, Passport to Travel will charge a $50 per ticket change fee in addition to any fees levies by the airline or travel service provider.  Passport to Travel always recommends the purchase of travel insurance.  Ask your reservation agent for details.