Family Getaway Vacation Passport

Q: What is included with the Family Getaway offer?
A: This offer is valid for a two night hotel stay for two adults and two children.

Q: How do I activate my offer for booking?
A: Our activation process has two simple steps:

Step One - Fully complete the Registration Activation form and Mail it to the address provided on the form along with a processing fee check for $50 within 30 days of the issue date indicated.  

Please wait 30-45 days to receive Step Two.

Step Two Ė Our Passport to Travel department will email your confirmation of activation letter, a Welcome Aboard, to print and keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 from the printed activation date to book and travel.

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Activation form, please skip to Step Two.

Q: What is the $50 for?
A: This a refundable fee to activate your offer for booking. 

Q: Is the $50 activation fee per person?
A: No, this is a single $50 that covers both passengers.  

Q: Is the $50 activation fee refundable?
A: Yes, this is fee is refundable minus a $10 processing fee. All requests must placed within the 12 month activation period to be honored.   

Q: What forms of payment are acceptable?
A:  You may use any form of payment other than a credit card. Cash payments are not highly recommended.

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.
 

Step Two

If you have already submitted your Registration Activation form, please skip to Step Three.

Q: It is past the 30-45 waiting period, why havenít I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:           

1.      We did not receive your information.
a.
    
Check your bank statement or call the indicated number on your money order receipt.
b.
    
If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your personal information was not processed. 
a.
    
Check your bank statement or call the indicated number on your money order receipt.
b.
    
If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.
    
If the Registration Validation form or check is contains incorrect or is missing information, it must be returned for correction.
b.
    
Check your bank statement or call the indicated number on your money order receipt.
c.
    
If your check/money order has not been cashed, it may have been returned.

 After checking your bank statement, please email customerservice@ptsclubmembers.com with the status of your check/MO for further instructions. 

Q: How do I make my travel request?
A:
Once you receive your Welcome Aboard, there will be a link to a travel request form. Please fill out the specified information and click the submit button.  

All travel requests must be received 90 days in advance of the departure date.  

Q: Are there any date restrictions?
A: Yes, you are not permitted to travel in the 7 day period before and after a holiday and all requests must be placed 60 days in advance of the departure date. Date choices must also be at least 30 days apart.

 Holidays
New Years Day
Martin Luther King Jr. Day
Presidentís Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteranís Day
Thanksgiving
Christmas

Q: What hotels are available with this program?
A: We do not use a specific brand of hotels. All availabilities are researched at time of booking and presented to you, the client, to make a final selection.

Q: Can we book extra nights?
A: Yes, you may book additional nights at the going rate with the hotel at time of booking.

Q: When will I be contacted regarding my travel request?
A: A reservation agent wil
l contact you 30-45 days before your travel date by both phone and email

Q: What fees am I responsible for at time of booking?
A: You are responsible for hotel taxes and applicable surcharges for peak season and weekend travel.

Q: How do I collect my $50 credit for theme park tickets?
A: All requests must be made in writing. Please mail or email
your request to refunds@ptsclubmembers.com with an original copy of the theme park receipt.

Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to book and travel.