Companion Cruise 

Q: What is included with the Companion Cruise offer?
A: This offer is valid for a 3-21 night cruise for two adults, 21 years of age or older.

Q: How do I activate my offer for booking?
A: Our activation process has three simple steps:

Step One - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $4.95 within 30 days of the issue date indicated.  

Please wait 30-45 days to receive Step Two.

Step Two – Our Passport to Travel department will mail you an Activation Packet that includes complete information on your Companion Cruise offer. Please read over the terms and conditions and complete the appropriate Registration Activation form to mail with a check for $25 to the address provided.

Please wait 15-20 days to receive Step Three.

Step Three - The Passport to Travel department will send your confirmation of activation letter, a Welcome Aboard, to keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 18 months from the printed activation date to book and travel.

ALL FEES MUST BE PAID TO THE ORDER OF:
Passport to Travel

Step One

If you have already submitted your Registration Validation form, please skip to Step Two.

Q: My Registration Validation form is stamped “Prepaid”, do I still need to pay the $4.95?
A: No! Your sponsor company was kind enough to cover this fee. Please simply complete and mail the form to the indicated address.

 Q: What is the $4.95 for?
A: This fee covers the cost of printing, processing, and mailing the materials within the Activation Packet for the Step Two.

Q: What forms of payment are acceptable?
A:  You may use any form of payment other than a credit card. Cash payments are not highly recommended.  

Q: Who do I make my check/money order to the order of?
A:  All payments must be made to the order of Passport to Travel. Check/money orders with alternate company names must be returned for correction.

 Q: Is the $4.95 fee refundable?
A: No, once you submit this form a packet will be printed, processed, and mailed for you. Thereby, the $4.95 will have been consumed.   

Step Two

If you have already submitted your Registration Validation form, please skip to Step Three.

Q: What is the $25 activation fee for?
A: The $25 activation fee is a nonrefundable

Q: Is the $25 activation fee per person?
A: No, this is a single $25 fee that covers both passengers.  

Q: Is the $25 activation fee refundable?
A: No, this is not a refundable fee once it has been submitted for activation of your offer.

Q: When will my Registration Activation form expire?
A: Your form must be posted marked to the indicated address by 30 days from the issue date printed on the form.

Q: What if my Registration Activation form is already 30 days past the issue date?
A: If you are still within 6 months of your issue date, please write “595ER” next to you name on the form and submit the form with a $25 extension fee in addition to the $25 activation fee.

If you are not within 6 months, you will have to contact your sponsor company for a new Registration Validation form to restart the process.

Q: It is past the 30-45 waiting period, why haven’t I received my packet?
A: There exist multiple reasons this may have occurred:        

1.      We did not receive your information.
a.
    
Check your bank statement or call the indicated number on your money order receipt.
b.
    
If your check/money order has not been cashed, it may not have been received.

2.      We received your information but your personal information was not processed.  
a.
    
Check your bank statement or call the indicated number on your money order receipt.
b.     If your check/money order has been cashed, it was received.

3.      Your information was returned for correction.
a.
    
If the Registration Validation form or check is contains incorrect or is missing information, it must be returned for correction.
b.
    
Check your bank statement or call the indicated number on your money order receipt.
c.
    
If your check/money order has not been cashed, it may have been returned.

After checking your bank statement, please email customerservice@ptsclubmembers.com with the status of your check/MO for further instructions.

Q: Why are there are extra forms in my packet?
A: Passport to Travel is a single department within a full service travel agency called Prestige Travel Systems Inc. We include these optional BONUS offers as an opportunity to sample our other services.


Step Three

Q: How do I know what sailings are available?
A: Please email customerservice@ptsclubmembers.com to request a list of available sailings. Please include your activation number in your email.  

Q: What cruise lines are available?
A: Commonly used cruise lines are: Carnival, Royal Caribbean, Norwegian, Celebrity, and Princess. We also book Holland, Costa, MSC, and Cunard.
 

Q: How do I make place my travel request?
A: There are a number of ways in which to do so: 

1.      Call 1-866-851-9344 ext. 503. If asked to leave a message, please leave the following details:
a.
    
Name registered with offer
b.
    
Activation number
c.
    
Sail date, port, ship
d.
    
Contact email and phone number

2.      Email us at customerservice@ptsclubmembers.com with the following details:
a.
    
Name registered with offer
b.
    
Activation number
c.
    
Sail date, port, ship
d.
    
Contact email and phone number

 All travel requests must be placed 90 days in advance of the sail date.

Q: What itineraries are available with this program?
A:  Sailings with itineraries to the following destinations are available: Alaska, Bahamas, Baja Mexico, Caribbean, Europe, or Mexican Riviera.  

Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.  

Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.  

Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings. 

Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.

Q: What fees am I responsible for at time of booking?
A: The first passenger will be responsible for the complete cost of the sailing and the second only NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. All fees will be quoted prior to booking. 

Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may up grade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin.

Q: When does my offer expire?
A: You will have 18 months from the activation date printed on your Welcome Aboard to travel.